ACCEPTANCE OF TERMS AND CONDITIONS
In placing an order with us by completing the checkout process you are deemed to have read and accepted these Terms and Conditions of Shipping. Please note that we can only now ship to mainland UK and zones 2 and 3.
- Overwintered Orders
Orders placed between 1 November – 28 February are usually over wintered FREE at the nursery for delivery in April/May depending on the weather. Of course, if you want your order straight away we will send out what we have available, the remainder in spring. We are one of the very few nurseries offering this service.
- National Trust/RHS Garden/Wildfowl&Wetland Trust
We are an approved and registered supplier on the Proactis Supplier Network. Order online or enquire and we will invoice you. You can then send us your purchase order by email.
- Methods of Payment
We accept all major credit and debit cards, PayPal, BACS and Cheques, (drawn on British Banks in GBP sterling only, and made payable to Mrs J Moore).
All online orders and payments are acknowledged by email and we try and dispatch parcels quickly, usually within a working day or two of receiving your order. Our courier delivers NEXT DAY (in a 2 hour pre-notified time slot. Notification to you by SMS or email). We can also deliver plants as a gift on your behalf, or to a neighbour or your place of work. Delivery is no longer required with a signature so the parcel can be left in a safe place specified by you.
United Kingdom (by telephone, email, post or collection from the nursery)
We understand that you may prefer to pay by cheque or BACS (you can still order online and use these payment options at checkout). We also accept orders by telephone (with a debit or credit card). Orders can be collected free of charge from the nursery by prior arrangement.
Collection from the Nursery ~ FREE
UK Zone 1 ~ England, Wales and Southern Scotland
Delivery by overnight courier in a pre-notified two hour slot. Parcels are insured and your plants are delivered the next working day. Normally a signature is required (see above). Some small orders may be sent using Royal Mail First Class.
Delivery cost: £10 (1-16 plants) £14.00 (17-30 plants) Additional plants thereafter 60p.
UK Zones 2 and 3 ~ Scottish Highlands & Islands, Scilly Isles, Isle Of Man, Isle of Wight, Channel Islands
Courier or Parcelforce. Most parcels are next day or two day delivery to remote areas. No signature is required on delivery.
Delivery cost: £22.00 (1-16 plants) £29.00 (17-30 plants) Additional plants thereafter £1.35 each.
WARRANTIES and RETURNS
We believe all plants sent out by us are true to name and every effort is made to ensure they are of the best quality. We offer no warranty as to description, quality or any other matter. Due to poor planting conditions, unfavourable weather or neglect, plants will fail and therefore we will only consider complaints made within seven days of receiving the plants. On receipt plants should be unpacked and inspected. If the plants are damaged or are unacceptable to you please contact us. We will always endeavour to resolve any complaint quickly and to your satisfaction, by replacing plants or offering a refund. Nothing in this statement should be construed as a change to your statutory rights as a consumer.
We process and deliver orders quickly. You may cancel your order up to the time we notify you of the date of dispatch. If you cancel your order after this you will be liable for the return of the parcel.
No substitutes are offered. We try to keep stock levels on the website accurate but if for any reason we cannot supply a plant you have paid for we will make an immediate refund and let you know.
© Penlan Perennials: revised May 2023.