ACCEPTANCE OF TERMS AND CONDITIONS
In placing an order with us by completing the checkout process you are deemed to have read and accepted the Terms and Conditions of Shipping. OVERWINTERING SERVICE. We are once again offering offering this very popular service! Order now and we can overwinter your plants, dispatching them in March at a suitable time for planting. If you require your plants straight away we are still shipping every day. CREDIT & DEBIT CARDS ACCEPTED
         
For shipping terms and conditions scroll down or use the quick links below, returning here using your back button.
UK Ordering
European (EU) Ordering
World Ordering
WE SHIP WORLD WIDE.....however some countries outside the European Union require purchasers to have import licences, plant health certificates or both. We can assist you to obtain an import licence if required and will arrange Plant Health Certificates on your behalf.
We have successfully exported to: Argentina, Austria, Belgium, Bulgaria, Crete, Cyprus, Czech Republic, Denmark, Eire, Estonia, Faroe Islands, Finland, France, Germany, Greece, Holland, Hungary, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland and the United States.
National Trust/RHS Garden/Wildfowl&Wetland Trust
We are an approved and registered supplier. If you wish to order online please use the 'pay by cheque' option at checkout and we will invoice you. Alternatively email, phone or fax your purchase order. UK ORDERING
United Kingdom This site complies with the EU Distance Selling Regulations 2000
All online orders and payments are acknowledged by email and we normally dispatch parcels within a day or two of receiving your order. All plants on the site are in stock. We deliver overnight to your home, a neighbour or your place of work and we will email you on dispatch with an order tracking number so you can watch the progress of your parcel. OUR COURIER USUALLY REQUIRES A SIGNATURE ON DELIVERY. Where delivery is required without a signature we can leave the parcel in a safe place however our insurance is invalid in these circumstances and therefore we accept no liability once a parcel has left the nursery if it is not signed for. United Kingdom (by telephone, fax or post or collection at the nursery)
We understand that you may prefer to pay by cheque (you can still order online and use the pay by cheque option at checkout). Alternatively our home page has a facility to download a free catalogue, order form and ordering instructions. We also accept orders by telephone or fax (with a debit or credit card). Orders can be collected from the nursery by arrangement and we reimburse any shipping charges. CARRIAGE CHARGES
UK Zone 1 ~ England, Wales and Scotland (not offshore)
Delivery by Interlink Express Next Day Service except Scottish Highlands which is two day. Parcels are insured, your plants arrive quickly and can be tracked on the internet. Parcels can be sent to any address in England, Wales or Scotland. Normally a signature is required (see above). Some small orders may be sent using Royal Mail First Class Packet. Delivery cost: £10.00 (up to 20 plants, each additional plant 50p) UK Zones 2 and Zone 3 ~ Northern Ireland, Scottish Islands, Scilly Isles, Isle Of Man, Isle of Wight
Courier charges are very expensive so we use Royal Mail Standard Parcel Service. Most parcels take 3-4 days and the service is usually reliable but sometimes parcels can take much longer and therefore we offer no guarantees or warranties with this service as Royal Mail offers no compensation for consequential loss. We usually post on a Monday and no signature is required on delivery. Delivery cost: £10.00 (up to 20 plants, each additional plant 50p) UK Channel Islands
Courier charges are very expensive and the Channel Islands are classed as an International destination by Royal Mail. You will be prompted to ask for a quote when ordering. We reduce weight as much as possible and send by Royal Mail Standard International Parcel with 3-4 day delivery. Your shipping quote will be based on your actual order weight so the price below is a guide only. Delivery cost: approx £12.50 for 10kg WARRANTIES and RETURNS
We believe all plants sent out by us are true to name and every effort is made to ensure they are of the best quality. We offer no warranty as to description, quality or any other matter. Due to poor planting conditions, unfavourable weather or neglect, plants will fail and therefore we will only consider complaints made within seven days of receiving the plants. On receipt plants should be unpacked and inspected. If the plants are damaged or are unacceptable to you please contact us. We will always endeavour to resolve any complaint quickly and to your satisfaction, by replacing plants or offering a refund. We make ask for the plants to be returned, in which case we will refund the return postage. Nothing in this statement should be construed as a change to your statutory rights as a consumer. ORDER CANCELLATION
You may cancel your order up to the day prior to dispatch. The dispatch date will be the date notified in our email acknowledgement of your order. If you decide to cancel your order you must notify us by email. We will refund any monies you have paid to us less a 5% administration charge which we will make to cover the credit card charges deducted from your payment by WorldPay and our own administrative costs. SUBSTITUTES
No substitutes are offered if we do not have a particular plant. We try to keep stock levels on the website accurate but if for any reason we cannot supply a plant you have paid for we will make an immediate credit card refund and let you know. PRICES
Prices in this catalogue are for well grown 1.5 litre (15cm/6") pot size, except where stated in the plant descriptions. In the spring or autumn we may send bare-root plants, divisions or dormant bulbs or tubers. In order to offer a year round service and speedy delivery we cannot always guarantee that plants have not been recently propagated, but will always tell you on the packing slip if this is the case. EUROPEAN (EU) ORDERING
European Union (This site complies with the EU Distance Selling Regulations 2000)
You may view € euro prices by clicking on the currency box on the home page. We accept payment in Euros.
Carriage by our European Carrier, (Chronopost) is charged at cost and includes insurance and tax. Smaller parcels (under 2kg) are sent by airmail using Royal Mail Airsure, again at cost. When you reach the checkout you will open an account with us. If you are not resident in the UK we will email you a shipping quotation. When you receive this you may proceed with your order or cancel it. All orders and payments are acknowledged and we normally dispatch parcels within a day or two of receiving your payment. We can deliver to your home or place of work and you will need to sign for the parcel on arrival. We will email you upon dispatch with an order tracking number so you can watch the progress of your parcel. An invoice marked paid will be included in the document envelope on your parcel. Delivery is 2-4 days. No phytosanitary (plant health) certificate is required for EU countries. If you do not wish to pay online we accept orders placed with a credit card by telephone or fax (please do not e-mail any credit card details). You can also email an order to us for a quotation.
Pay by: Visa, Mastercard, Visa Delta or Bank Transfer within the EU WARRANTIES/RETURNS
We believe all plants sent out by us are true to name and every effort is made to ensure they are of the best quality. We offer no warranty as to description, quality or any other matter. Due to poor planting conditions, unfavourable weather or neglect, plants will fail and therefore we will only consider complaints made within seven days of receiving the plants. On receipt plants should be unpacked and inspected. If the plants are damaged or are unacceptable to you please contact us. We will always endeavour to resolve any complaint quickly and to your satisfaction, by replacing plants or offering a refund. We make ask for the plants to be returned, in which case we will refund the return postage. Nothing in this statement should be construed as a change to your statutory rights as a consumer. ORDER CANCELLATION
You may cancel your order up to the day prior to dispatch. The dispatch date will be the date notified in our email acknowledgement of your order. If you decide to cancel your order you must notify us by email. We will refund any monies you have paid to us less a 5% administration charge which we will make to cover the credit card charges deducted from your payment by WorldPay and our own administrative costs. SUBSTITUTES
No substitutes are offered if we do not have a particular plant. We try to keep stock levels on the website accurate but if for any reason we cannot supply a plant you have paid for we will make an immediate credit card refund and let you know. PRICES
Prices in this catalogue are for well grown 1.5 litre (15cm) pot size, except where stated in the plant descriptions. In the spring or autumn we may send bare-root plants, divisions or dormant bulbs or tubers. In order to offer a year round service and quick delivery we cannot always guarantee that plants have not been recently propagated. WORLD ORDERING
Europe (non EU) and Rest of the World
You may view € Euro or $ USD prices by clicking the currency box on the home page. We accept payment in € Euro or $ US dollars
Air Freight by our international carrier (Chronopost International) is charged at cost. Smaller parcels may be sent by Airmail, again at cost. Phytosanitary certificates and import documentation, where required, will be charged at cost (at the present time this is £25 GBP25 per hour). When you reach the checkout you will open an account with us. If you are not resident in the UK we will email you a shipping quotation. When you receive this you may proceed with your order or cancel it. All orders and payments are acknowledged and we normally dispatch parcels within a day or two of receiving your payment. We can deliver to your home or place of work and you will need to sign for the parcel on arrival. We will email you upon dispatch with an order tracking number so you can watch the progress of your parcel. An invoice marked paid will be included in the document envelope on your parcel. Delivery is usually within 5-7 days of dispatch. If you do not wish to pay online we accept orders placed with a credit card by telephone or fax (please do not e-mail any credit card details)
Pay by: Visa, Mastercard or Visa Delta for Europe (non EU) and Rest of the World WARRANTIES/RETURNS
We believe all plants sent out by us are true to name and every effort is made to ensure they are of the best quality. We offer no warranty as to description, quality or any other matter. Due to poor planting conditions, unfavourable weather or neglect, plants will fail and therefore we will only consider complaints made within seven days of receiving the plants. On receipt plants should be unpacked and inspected. If the plants are damaged or are unacceptable to you please contact us. We will always endeavour to resolve any complaint quickly and to your satisfaction, by replacing plants or offering a refund. We make ask for the plants to be returned, in which case we will refund the return postage. Nothing in this statement should be construed as a change to your statutory rights as a consumer. ORDER CANCELLATION
You may cancel your order up to the day prior to dispatch. The dispatch date will be the date notified in our email acknowledgement of your order. If you decide to cancel your order you must notify us by email. We will refund any monies you have paid to us less a 5% administration charge which we will make to cover the credit card charges deducted from your payment by WorldPay and our own administrative costs. We reserve the right to deduct any further costs incurred in Plant Health Inspections for which we become liable. SUBSTITUTES
No substitutes are offered if we do not have a particular plant. We try to keep stock levels on the website accurate but if for any reason we cannot supply a plant you have paid for we will make an immediate credit card refund and let you know. PRICES
Prices in this catalogue are for well grown 1.5 litre (15cm) pot size, except where stated in the plant descriptions. In the spring or autumn we may send bare-root plants, divisions or dormant bulbs or tubers. In order to offer a year round service and quick delivery we cannot always guarantee that plants have not been recently propagated. Your countries import regulations may require us to send bare root plants. If you have any questions or comments about our Terms and Conditions you should contact us.
© Penlan Perennials: revised February 2009 |
