I only ordered my hardy geraniums on Wednesday evening so to receive them this morning is truly a superb service. The plants were well packed and arrived in very good condition. I have been especially impressed by your emails detailing the status of my order and in particular the one telling me that you were about to dispatch my order and giving me the option to change the delivery address – this is such a simple idea but I’m sure it saves both your customers and yourselves a great deal of hassle re non delivery. A word of praise also for the delivery driver who had made the delivery first thing because he “did not like to leave plants boxed up in his hot van”! PR, Keswick (June 2008)
